[yeehawbob]

Well I went to the local $tealer and the service technician scrached his head and pulled with all his might but could not get the key to come out, but insisted to me that I use a pair of Pliers.

I came back to work and pulled on the key and it came out.

Here is what my common sense says, " the key is hard plastic, the head is small and the edges are rough, so its hard for the key to slide out easily."

Good lesson though !!!!