Umnitza - VERY POOR CUSTOMER SERVICE!

[halek]

Paypal is even easier to get a result.

login to paypal, go to 'resolution centre' & file a claim. Paypal will freeze their account while they conduct an investigation, that usually gets their attention.

[stormos]

Thank you for filing a buyer complaint.

Unfortunately, this complaint has been closed because it does not meet PayPal's complaint policy guidelines. However, your complaint has been noted in the record of the PayPal member whom you reported.

We encourage you to continue to work directly with your seller, as we have found that many misunderstandings reach amicable solutions through communication.

To learn more about PayPal's complaint policy guidelines, please go to the 'Help' link of the PayPal website and click on the Protection Policies category link.

[halek]

oh well, worth a try.

how about a spambot j/k

[DustenT]

Originally Posted by halek

oh well, worth a try.

how about a spambot j/k

Or a DoS attack?

[stormos]

DoS.....

anyone got one of those proggys that subscribes an email addy to 0000000's of groups...?

[stormos]

(was too late to reclaim but i got this reply from them anyways)

********************************************************
Nick,
i guess this is for all help and support we gave you, this is what we get?
i expected a little more from you but i guess i was wrong...
im not exactly sure what you hoped to accomplish with this but let me assure you that we do not take kindly to this.
you bought a set of headlights and that is exactly what you got, your inability to properly install them is squarely on you.
you trying to keep the product and defraud us of the funds does not sit well with me and i will look into this further.
we will forward paypal every pm and email we have got from you supporting our position, proving your claim to be without merit which they already determined.
hopefully there will not be a need for us to escalate this further on our end.

********************************************************

I think we can safely say this is going to end with me being over 250 ($400) notes out of pocket and i feel totally betrayed.

I had to sell alot of stuff to find the cash to pay for those and i have been royally shafted.

[umnitza]

Originally Posted by m-technik_ti

that look like they've been assembled by a bunch of drunk sailors.

Those people are FIRED. Long gone.

[andyman7931]

can you return them and get a refund? that way you're only out shipping... still sucks but better than the current situation. I'd be very very disappointed in them if they won't offer a refund upon a return.

[umnitza]

BRAND NEW or old still require proper install to work.
you have a short and i told you as much on sevral occasions.

if you did not want to mess with wires why buy a DO IT YOURSELF set?
why not walk in to a U.K shop and pay 3 or 4 times more?

i think we need to clear a few issues here with this situation,
1. you bought a set of depo's and that's exactly what you got.

2. I personally offered to have you send them back to us, and if it was a defect in the lights to replace of fix them for you at no charge, in the case that it was not a defect with the lights shipping would have to be paid by you.

3. every request, question or concern you had was answered right away and without delay by 2 different people, one of them being me.

4. the angel eyes were replaced and sent to you free of charge to the u.k. well after the 30 day return/exchange policy, no?

5. you were advised that we believe that you have a short and very rarely if ever headlights fail, your low beam failure is directly tied up to a bad ground/ short.

6. trying to claim you never received or the product being significantly not as described is masking the truth a bit no?
we offered our support and advise in a prompt and courteous manner even while you were not, i think you know what im talking about.

7. i try very hard to help and support every one of my customers, some however choose not to be for whatever reason, over 280 members bought these without a hitch some needed help some did not, we see these issues every now and then and do our best to solve them, we do require you cooperation in good faith.

8. its only after you tried to charge back and your claim was denied and proved without merit that you decided to post this, so much for trying to work this out.

headlights are simple animals, they only need 2 wires a + and + to work, since yours are whole, not burnt, not stripped yet you still blow bulbs the issue lays with you car wiring.
i am not going to drag this into an argument on the forum, i provided you with everything i promised and then some both in service and goods.
your threats and blackmail will net you nothing, as your threats suggest you are free to post anything you want anywhere it just shows how willing you are to let us help you.

[stormos]

no refund, no return. that's why i have finally posted. been message throwing for 3 months.

If they ever go bust it will be a joyous moment for me. hopefully someone can tell me if they do. i want to send a condolence card with a nice "up yours" contained therein.

[seadude]

no offense, i read this and the other post and i think you are trying to blame someone else for your inability to complete a simple headlight swap, i had bulbs popping left and right and my shop found a short in under 1 hour, bulbs dont implode on their on, if your shop is not able to give you an exact reason and be able to fix it find a new shop!

i think judging based on only one side of a story is pretty lame, i learned long ago that there are always 2 sides to each story and one always tend to hide parts that are not flattering to their cause.

also if you waited all these months and took you this long to post it just shows they did attempt to help, or else i would think you would of posted sooner.
anyway posting on an open forum trying to show a company up will usually get you nothing except trying to "dirty" their name, i doubt you or any one else would put them "out of business" for every one of you they probably have 1000's of happy ones and you arent doing yourself any favors by posting and using a-hole language.
my 0.03c

[seadude]

Originally Posted by stormos

no refund, no return. that's why i have finally posted. been message throwing for 3 months.

If they ever go bust it will be a joyous moment for me. hopefully someone can tell me if they do. i want to send a condolence card with a nice "up yours" contained therein.

fat chance, you will long before they do.

[seadude]

4 monts later? are you for real? walmart doesent offer refunds for that long.

Originally Posted by andyman7931

can you return them and get a refund? that way you're only out shipping... still sucks but better than the current situation. I'd be very very disappointed in them if they won't offer a refund upon a return.

[1996 328ti]

Originally Posted by umnitza

Why are we not able to post our side of this?

I believe the welcome messages says all first posts are moderated.
There is also an announcement on the home page.

New members
All first time posts are subject to moderation.
This is to curb spam.

[umnitza]

It does, sorry.
Got confused because when I posted, the post was visible and then VOILA, gone Sorry about the strange ness. Posts removed (that are unnecessary).