 » Site Navigation | | | | » Recent Threads | | | |  |  |  | |  07-15-2009, 10:18 PM | #1 | | Senior Member Join Date: Dec 2008 Location: Greensboro, NC Posts: 234 |  ddm is stepping up customer service?
i just got my headlights from them that i ordered the 6th of july intact and with all the plugs and things. i was worried about ordering because of all the horror stories i've read up here, but everything has gone smoothly! (especially the processing time) i'll put up pictures tomorrow when i get them in b/c im kinda busy tonight plus just general pictures since i haven't done that either  OH! and before i forget my lights are Dj autos with ccfl angel eyes and 6000k hid's |  |  | | 07-15-2009, 10:22 PM | #2 | | Senior Member Join Date: Aug 2008 Location: Raleigh/Charlotte, NC Posts: 1,233 |
Customer Service is only so much when your products are absolute crap.....
Not to bash your headlights..I am sure they are very....cool. __________________ -Jeff
 | | | | | 07-15-2009, 10:26 PM | #3 | | Senior Member Join Date: Apr 2007 Location: Elizabeth City, NC Posts: 3,877 |
It's not really the customer service that has gotten better, just the shipping times.
You get 35W or 55W? __________________ ~Dave~
98 328ti Morea Grun slicktop
11 128i space gray slicktop
13 JGC WK2 Deep Cherry
Search | RealOEM | | | | | 07-15-2009, 10:29 PM | #4 | | Senior Member Join Date: Dec 2008 Location: Greensboro, NC Posts: 234 |
35w, i didnt have the extra cash | | | | | 07-15-2009, 11:49 PM | #5 | | NOBODY F's with the Jesus Join Date: Oct 2006 Location: Ventura California Posts: 7,824 |
It's because they have an abundance of DJauto lights that they're trying to dump off. Most people opt for Depos which are usually backordered. Like when they had their Apexcone headlights that they claimed were better quality than Depo, lol. So many of them were defective they finally had to eat their words. When I worked in retail, we had our house brand that we offered at significantly lower prices. It was junk, but we made a higher profit margin off of it. Almost double what we made off of name brand stuff. DJauto has been around for a while, but in all actuallity, it's just their new "Apexcone". | | | | | 07-16-2009, 12:03 AM | #6 | | Senior Member Join Date: Sep 2008 Location: Central Florida Posts: 678 |
Customer Service comes into play when you receive a "faulty" or "broken" item, and they have to answer for it... This is when they "CRAP" out...
I got my HID's from them (all good), then I ordered HID's for my girls car... came broken... I called them up they told me to take pictures and email them, I told them it wasn't UPS' fault because what was broken was the the "locking" ring that holds the protecting cap in place... they told me it wasn't their fault that it would have to be processed by UPS claims, that they tested each bulb before they shipped, I told them that there it was... that whoever tested the bulbs and placed them back into the box "broke" the locking strip... They kept pushing the "it UPS' fault" thing, and ended up sending new bulbs 2 weeks later!!!... and it took them over a week from order to shipping within the same state...
They charge way too much for shipping, I hope this gets fixed soon as well, and I also hope that their "customer service" actually has improved...
Just remember that "Customer Service" comes on the claims side of things and not really on the taking your money and sending your stuff out... __________________ 2LT Rodriguez CA ARNG
TURBO 96' Sport, Alaska Blue, Auto
Custom JohnBoy Turbo, Midnight-Tunning Software, HKS BOV, e-Pod Gauge Pod, BavAuto Springs, Bilstein Sport, e30 3.73 LSD, Depo P36, Apexcone 55w HID, OEM Spoiler, M3 Lip, M3 Mesh Grill, Crossdrilled Rear Rotors, M3 Front Brakes, Sparco 3 point Harness, Euro M3 Wheel, K&N cone, Clear Corner/Sides/Tails, M3 Center Console & Arm-rest, M3 Red Cluster Needles, M3 Mirrors & Side Skirts, RD Exhaust, DS-1 wheels!...
 | | | | | 07-16-2009, 01:20 AM | #7 | | Senior Member Join Date: Mar 2005 Location: NJ Posts: 1,625 |
just got a delivery from them as well... 35W DJ Auto (no angel eyes) with a 5000K bulbs. they dont look to bad, but I am not happy with the cheapo crystal clear fogs.. they actually have finger prints on the inside of the 'sealed' lenses & the plastic seems not to be sealed properly around the housing. called them & told them about the fogs, & they said 'well, you can just add some silicone yourself'  ... sooooo, not sure yet, but we'll see how they fit & look when I get my car back. they were CHEEEAAAAP though. you get what you pay for though... Quote: Originally Posted by acevedo12  i just got my headlights from them that i ordered the 6th of july intact and with all the plugs and things. i was worried about ordering because of all the horror stories i've read up here, but everything has gone smoothly! (especially the processing time) i'll put up pictures tomorrow when i get them in b/c im kinda busy tonight plus just general pictures since i haven't done that either OH! and before i forget my lights are Dj autos with ccfl angel eyes and 6000k hid's | __________________ 
SOLD!SOLD!SOLD!SOLD!SOLD!SOLD!SOLD!SOLD!
Metric Mechanic's 2.0 stroker/258' intake cam/42 lb. inj./remap/HD fuel pump
/DASC w.3' pulley @ 15psi/SNOW System/3.45 LSD/Billstein PSS coils
/Stromung Exhaust/DS1's/X-Brace/Front & Rear H&R Sways/OMP 300mm SW
/SAP delete/ASC+T delete/Hayabusa valve springs/MM's LTW flywheel
Last edited by marko; 07-16-2009 at 01:25 AM. | | | | | 07-16-2009, 01:28 AM | #8 | | Senior Member Join Date: Aug 2008 Location: Raleigh/Charlotte, NC Posts: 1,233 |
I did buy the "OEM Look" Value brand fogs, I did see what you mean about not being sealed around the edges, just want until you open them up, they are not electrically safe either. I posted in their forum on BF.C and they didn't even care. __________________ -Jeff
| | | | | 07-22-2009, 12:55 PM | #9 | | Senior Member Join Date: Jan 2009 Location: Burlington, NJ Posts: 560 |
Quote: Originally Posted by marko just got a delivery from them as well... 35W DJ Auto (no angel eyes) with a 5000K bulbs. they dont look to bad, but I am not happy with the cheapo crystal clear fogs.. they actually have finger prints on the inside of the 'sealed' lenses & the plastic seems not to be sealed properly around the housing. called them & told them about the fogs, & they said 'well, you can just add some silicone yourself' ... sooooo, not sure yet, but we'll see how they fit & look when I get my car back. they were CHEEEAAAAP though. you get what you pay for though... | That's why I bought the OEM fogs from the dealer when I did my retrofit... it was $$ but well worth the cash. __________________ 1996 318ti - 2000 Z3 2.3 - 2012 MINI Cooper Hatchback  | | | | | 07-22-2009, 02:10 PM | #10 | | Senior Member Join Date: Aug 2006 Location: Central NJ Posts: 2,440 |
To be fair to DDM, while they suck, the DJ Autos are in my opinion the closest to ZKW's. And I've owned ZKW, Depo, DJ Auto, and Apexcone projectors... | | | | | 07-22-2009, 05:30 PM | #11 | | Senior Member Join Date: Feb 2007 Location: Avondale, Az Posts: 203 |
I have a set of DJ auto's that have been sitting in my garage in the box since may unopened & all the claims of defective items & DDM's poor return service doesn't make me feel any better about the situation | | | | | 07-22-2009, 10:27 PM | #12 | | Senior Member Join Date: Dec 2008 Location: Greensboro, NC Posts: 234 |
| | | | | 07-23-2009, 12:21 AM | #13 | | Senior Member Join Date: Sep 2007 Location: asdfasdf Posts: 10,002 |
looks good, where'd you get the cross-drilled rear rotors? | | | | | 07-23-2009, 12:25 AM | #14 | | Senior Member Join Date: Aug 2008 Location: Raleigh/Charlotte, NC Posts: 1,233 |
Woah, those are cross drilled, they look like regular zimmerman rotors that have actually been drilled (people do that on ebay) they are VERY DANGEROUS to drive on drilled rotors, if they were drilled and not casted with holes. They can crack under heavy use __________________ -Jeff
| | | | | 07-23-2009, 02:41 AM | #15 | | Senior Member Join Date: Dec 2008 Location: Greensboro, NC Posts: 234 |
i did get the rotors off ebay w/ my brake pads. i dont really drive to heavy so i dont think that if they were literally drilled and not casted that it would be a problem.
they dont look that good there though b/c it had been raining lately and i had really driven enough to clean them | | | | | |
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