An open letter to KO perfromance.

[pdxmotorhead]

John Paul,

I understand your frustration ,,, BUT,,

In the end the owner is responsible for his employees actions.
I understand the guy screwed you, but your company hired him.
AND you didn't keep a close enough eye on him evidentially.
Your Mistake, nothing lasts like bad press..

"The driver is responsible at all times for the actions of his crew...."

When someone on this forum notices anything that may prevent another episode I prefer them to post. When I see consistent positive posting about KO from different members with history then I'll believe it. So far your getting good press.... Keep it up!

Until then,,, you should keep the sarcasm/temper level under control.
Take it and be positive, so far personally,, you've ticked me off more than proven your point by the "tone" of your responses.

I handle a lot or purchasing contracting etc in the construction arena, with me as a customer you get 1 chance only. I don't care why how or what happened, you don't deliver you are gone, you never get another chance. I'm very upfront with my expectations with all the vendors and subcontractors. Because of that I get contractors specifically trying for the jobs I'm running, because I don't tolerate anything that would put my projects at risk. Therefore everybody benefits, because nobody gets shorted time, safety, profit, etc.

Best of luck, keep plugging and prove the quality is lasting....

David Taylor
PDX

[HuGo]

and why was this letter written? Besides the fact of bad service or whatever, but what was the occassion this time?

[Panzer_M]

what happened?

[HuGo]

i think it has something to do with midnight autoworks

[Panzer_M]

O-Really? That's a combo like a German and Beer.

Nothing new, just general knowledge.

[DustenT]

+1 on the letter.

I still have an extremely sour taste in my mouth from the last KO episode.

[96cali]

Yeah Dusten, but I think this is general knowledge for most members here. A simple, factual and short post inside a KO thread alerting members to past troubles is probably the best. Otherwise it comes off as vendetta and I'm suspect of that too. He can't be screwing everyone over with all those group buys.

As for me, given his x-brace bumper hype vs. factual understanding of our cars and the fact I could not find my car listed on his website leads me to want to support someone else-and I will.

[Panzer_M]

I got a letter from Steve last night not to e-fight with KO. So I am going to tone down a bit...but I am def not give snake oil salesmen my money that's for sure.

[ChItalian1027]

i don't really have experiense with ko but what exactly did they do to u guys?? how bad is there service? were ur deliveries late?? did they overprice w/ their gbs??

thanks just asking b/c in the future i'm not going to buy any products from them b/c u guys didn't have good service.

[pdxmotorhead]

The point of the letter I thought was pretty straight forward,
but I'll summarize it....

1. Mistakes were made.
2. We understand what happened.(According to responses from KO)
3. Prove your customer service is improving.
4. Don't act needlessly hostile when people question.
5. Expect to be questioned until the good press outweighs the bad.
6. Now you have to be BETTER than average to straighten things out.

When all this happens the good will returns.

I tried to keep it to these basic thoughts without holding too hard onto
past experiences. I dodged a bullet because I just got a bad feeling on the phone and decided to think things over before I ordered, it was like a day later when the "fireworks" went off.

I hope KO proves out, we need good vendors.

Dave

[ChItalian1027]

wow i'm very glad i didn't do business w/ these guys! sorry that u guys had to go through bad service!

[angel318ti]

getting bad service is like being spit in the face! Why would anyone want to do business with these guys is beyond me.