Facts, Suggestions, and Offers to Rectify

[KO-SALES-TEAM]

I have to admit, I am AMAZED that the admin has not tried to BAN us for trying to save the members money on this board...

Amazing... pure, sheer, amazement at the antics on this board...

I never cease to be amazed on 318ti.org with the level of irrational, jeuvenile and pure child-like comments that seem to just naturally flow from a select few members that seem to be 12 years old yet with driver's licenses.

That said, there are neary 5k members ont his board, and the vast majority of them are reasonable!

#1 - KO donated money to this board to help support the BMW community because WE ARE FREAKIN ENTHUSIASTS! and the Admin rejects the silly $10 paypal to become a "Site Sponsor" saying: "I don't need your money"!

Makes no sense.

Either this board is here to support BMWs, in particular 318tis or... it is a scam from the Admin trying to score money for his pocket, and he happend to not want $10.00 from KO? My bad, I thought it would have gone towards improving the site, and server fees, or maybe a 318ti meet up somewhere, etc. Not your pocket.


#2 - How nice of you to lock threads after about 5 people rant over the weekend, when we are not open, thus preventing us from addressing your members concerns, and then leaving them accessible to the public. Is this website run in Communist Russia? Are you a Chinese Dept. of Communications Deputy?

On any other board, if a thread gets out of hand, which this one was definitely not (regardless of some posters funny comments and speculations on it) the admins will flat out delete it. Not leave it sitting around for future people to read, with no opportunity to address members concerns.


#3 - Perhaps some users here, in partiuclar the more frequent posting members of the "click" that is the Site Sponsors (seeing as we were "booted" from being, what we thought was a BMW enthusiasts supporting opportunity for the 318ti community, and in reality was a click as our money was "not needed" by the admin?), have rediculous amounts of time to waste "figuring out" if our customers are "real" or if we have 3 salesman or are making them up (LOL!)...

But I assure you, we do not have the time to play these games.

We are running a VERY quickly growing business with the intent of moving into our first service facility (hopefully in the next 3 months or so) soon.

#4 - Suggestions:
a) Please don't lock our threads if you will leave them visible - just not professional if we are not allowed the opportunity to respond publicaly.

b) We WANT to support the 318ti.org community. We would LOVE to re-donate our $10.00 to the community of 318ti.org (which the admin rejected) towards improving the site for the members - PLEASE LET US SHOW OUR SUPPORT. Heck, use the money for your lunch if that's where it all goes, but we want to support this board and its members regardless.

c) We are here to SAVE your members MONEY! We offer our Lowest Price Guarnatee on all Genuine BMW parts shipped to their doors. That's the biggest way we can support the community and its members. Money in their pockets so they can spend less time saving and more time enjoying their cars! Please stop thread "bogging" with random and untrue accusations or speculations.

d) Please feel free to COME TO OUR OFFICES! Or CALL our toll free #! Or Email us with questions or price quotes! We would LOVE to help you! Come on by! Meet us! Chat it up! Have a free soda!

We do NOT accept PMs on ANY board because it is unprofessional and our business policies require a paper trail for all inquiries and communications with customers. UUC follows the SAME principle of NO PMs. Email is more direct, and everyone gets a record of what everyone said without having to "log in" all day long.

d) IF ANYONE on this board currently feels like they were dealt a raw hand with ANY sale from KO, please email sales@koperformance.com and I will personally address it before Friday and see if we can't satisfy you completely.

Off the top of my head, I know of only two potentially "angry" customers from here, one guy with a throttle body that an ex-employee made that was charged a restocking fee, and someone else with regards to a filter...

I am happy to issue you a full refund for the part at issue for BOTH cases to put you at rest. No returns needed, no debating. Pure and simple refund for both of you.

e) Finally, KO is here to serve your community with the lowest prices guaranteed for your cars. We have had some rough patches in the past, which are well known on this site, but we have been making huge strides this year with regards to our customer service, mostly through staffing up to better server our customers (we have been getting some great feedback lately both by email and the bigger boards). We ask that you let us help serve this community.

Sincerely,
John Paul Komasinski
President KO Performance / KO ENTERPRISES, INC.

[KO-SALES-TEAM]

For DustenT and the others that are amazed at our "1 minute processing and shipping" I can't help but explain this to you:

When we have a good sale to offer, we post it on all the boards that we support - IF it applies to those boards.

For example, Bosch blade, and Genuine Mats apply to ALL BMWs thus would be on all the boards we support.

When we post our "thank-you"s we typically do it in the afternoon after our FedEx daily pickup, and in the case of floor mats, or anything else where multples shipped out at the same time that day rather than post 4x and clog a thread, we simply post 1x for all four customers.

What is more efficient in your opinion? One posting per customer in one day, or One posting for four customers in one day?

Perhaps with a minute or two of thought about what would would make sense for a business that is short on manpower and time, you would have probably "guessed" what was really going on.

Hope that helps you
-John Paul

[zboot]

I see. So you're saying that if I sell lots of BMW stuff on ebay, every afternoon I should spam all the bmw forums with thankyous to people who are likely not a member of the forum.

Perhaps a minute or two of thought about what would make sense for a business that is short on credibility, you would probably have "guessed" what is really going on.

Hope that helps you
- zboot

[DustenT]

Originally Posted by KO-SALES-TEAM

For DustenT and the others that are amazed at our "1 minute processing and shipping" I can't help but explain this to you

Maybe it's best to just let it be and wait for everything to blow over? Time is the only thing that can heal your reputation, and it hasn't been long enough. Creating a thread like this is just going to bring to light the shady, con-artist past that was KO. Please don't turn this into an online argument.

[KO-SALES-TEAM]

zboot,

I understand your concern. It's really making it seem a lot more complicated than it actually is. The bottom line is that our posts are to thank the customers for their purchases with us. Since most of our sales are for forum members only, we don't post thank yous for every single customer we sell, but only the ones at sale prices.

As for the short on credibility comment, John Paul has mentioned to me about the troubles that KO had in the past with 1.8/1.9l customers, especially here on 318ti.org. John Paul has dealt with every customer involved and all loose ends have come to terms.

Now, I'm sure that has stained the credibility of KO Performance, but we are here to stay, and we'll be happy to show and re-establish that credibility by providing exactly what we promote: BMW Parts (OEM and Genuine) with lowest price guarantees, along with many aftermarket as well.

But it puzzles everyone here at the office how most members of 318ti.org have just put no thought into their replies, and making a huge fuss for us thanking our customers who have purchased with us. Those clients do exist, and we have the invoices for every one of them purchasing those specific parts.

But again, all said and done, our reason to be here is simple: To provide lowest pricing to BMW enthusiasts. If we have no credibility with some of you, the let us establish some. At this point, explaining ourselves any further would do very little. Let us show that through transactions.

If anyone would like to talk to me, I am here from 1-7pm est. Call our phone lines and I'll be happy to answer them.

Thanks,
Erick

[1996 328ti]

Originally Posted by KO-SALES-TEAM

zboot,

I understand your concern. It's really making it seem a lot more complicated than it actually is. The bottom line is that our posts are to thank the customers for their purchases with us. Since most of our sales are for forum members only, we don't post thank yous for every single customer we sell, but only the ones at sale prices.

This is the part I don't understand. The people you are thanking are not 318ti.org members, are they?

[KO-SALES-TEAM]

Steven,

Many of them are. Since for a few parts (such as the recent wiper blades) we have posted on many forums, not all of the customers identify which forum they are from.

I have a clear example for you. With every sale, I leave a note to customers to write some feedback on the forums as a courtesy to us once they receive their parts. On an e30 forum, which is the one I personally focus on (being an e30 owner), we have quite a couple of members that have 10-20 posts in total.

So basically, a lot of our customers from there (and presumably all other forums) are not frequent posters. Being the administrator of your forum, I am sure that out of the almost 5000 members you have registered, only a few hundred have a post count higher than 50. But it does not mean that the remaining 4000+ completely abandoned their usernames.

There are also customers who are registered on more than one forum. But I think there's no need to explain myself on that one. We just thank our customers on the forums we are most certain they would be. I would not be thanking a customer for e30 short shifters on 318ti.org.

Thanks,
Erick

[1996 328ti]

Originally Posted by KO-SALES-TEAM

S
So basically, a lot of our customers from there (and presumably all other forums) are not frequent posters. Being the administrator of your forum, I am sure that out of the almost 5000 members you have registered, only a few hundred have a post count higher than 50. But it does not mean that the remaining 4000+ completely abandoned their usernames.

The 5000 members is meaningless. There are +300 people that visit the site at least once every 10 days.

[KO-SALES-TEAM]

Steven,

Did you mean +3000 or +300? I am not sure how having only 300 users logging on every 10 days defends any argument you've had so far.

Either way, we get many members that visit but don't frequently post on the e30 boards. How often they visit, we wouldn't know. We're not the administrators. But there are many sales to customers with minimal post counts, that much we know.

At this point, you are simply nitpicking my examples other than dealing with the main issue at hand. We are looking towards the next step. We put all the cards on the table. We want to provide the best prices and products for BMW enthusiasts.

Are we going to be able to help 318ti.org on that matter or will everything we say or do here be regarded with some connotation on something that's old and settled?

- Erick

[1996 328ti]

Threads: 14,674, This Month: 360 (115%), Posts: 135,769, This Month: 2423 (56%)
Members: 4,962, This Month: 113 (21%), Active Members: 333

An active member is considered one who visits at least once in 10 days.
I don't pretend to be bigger than we are. I'm very comfortable with what we have here. And even more proud that I don't have to take sponsorship money for support and thereby remove posts not favorable to a vendor.

#2 - How nice of you to lock threads after about 5 people rant over the weekend, when we are not open, thus preventing us from addressing your members concerns, and then leaving them accessible to the public. Is this website run in Communist Russia? Are you a Chinese Dept. of Communications Deputy?

You guys fail to realize this is my site.

[KO-SALES-TEAM]

Steven,

Thank you for the statistics, but at this point, it's just supporting one argument. You're still not answering our main question in point.

Thanks,
Erick

[1996 328ti]

And what is that?

[KO-SALES-TEAM]

Is KO Performance going to be able to aid the 318ti.org members in providing BMW parts without having to be hassled by the administration with nitpicking how we decide to work and thank our customers?

- Erick

[adamud]

Over the past year I have sent at least 3 emails to koperformance. Never once have I ever had a reply back to me. Some how you failed to "aid" a 318ti.org member....

[1996 328ti]

Originally Posted by KO-SALES-TEAM

Is KO Performance going to be able to aid the 318ti.org members in providing BMW parts without having to be hassled by the administration with nitpicking how we decide to work and thank our customers?

- Erick

I have been allowing KO to post what are basically ads. The part I object to are bumps thanking people who are on other boards. If someone here buys from you, let them thank you. If you want to contribute to the forum, you are more than welcomed to. But I'm sorry, solely selling parts is not a contribution.